Core Factors Terms of Service

Last Updated: August 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the Core Factors website, platform, assessments, AI tools, and related services (collectively, the “Site”). By creating an account, purchasing a product, or accessing any of our services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Site.

1. Account Types and Use

Core Factors provides two types of accounts: Participant Hubs for individuals completing assessments and Pro Accounts for professionals administering them. Use of a Pro Account is additionally governed by the Core Factors Pro Account Terms of Service, and use of a Participant Hub is additionally governed by the Core Factors Participant Terms of Use; for each account type, that document controls over these Terms to the extent of any conflict. Each account is issued to a single user and may not be shared, reassigned, or sublicensed. You are granted a limited, non-exclusive, non-transferable right to use the Site and its services for lawful and authorized purposes only. You may not attempt to replicate, reverse engineer, resell, or build competing products based on any aspect of our platform.

2. Ethical Use of Assessments

All assessment tools offered through Core Factors are intended for personal or professional development, not clinical or diagnostic purposes. Participant Hub users must use assessments for their own growth and understanding. Pro users are responsible for securing proper consent from respondents and providing interpretation of assessment results where applicable. Qualification and adherence to Core Factors guidelines may be required for the administration of restricted instruments, as set out in the Pro Account Terms of Service.

3. Access and Technical Requirements

It is your responsibility to ensure that your devices, browsers, internet access, and settings are compatible with the Site. Core Factors is not liable for any disruptions, limitations, or issues arising from user-side technical environments.

4. Security and Support

You are responsible for maintaining the confidentiality of your account credentials and for preventing unauthorized access. In the event of a suspected security breach, you must notify us immediately. Core Factors provides customer support during business hours via published contact methods, but does not guarantee 24/7 service or resolution timelines.

5. Orders, Credits, and Fees

Products and services are paid in full at the time of purchase unless otherwise agreed in writing. Assessment credits do not expire and remain available while your account is in good standing; credits are non-transferable and non-refundable except as required by law or as provided in the applicable account terms. Certain optional services are offered on a subscription basis; subscription pricing, billing periods, and cancellation terms are stated at the point of purchase, and you may cancel any subscription effective at the end of the current billing period. You are responsible for all applicable taxes and charges associated with your purchases.

6. Platform Availability and Modifications

Core Factors aims to maintain continuous access to the platform but cannot guarantee uninterrupted availability. We reserve the right to modify, suspend, or discontinue any part of the Site or its services, including the addition or removal of features; discontinuation of paid subscription services is subject to the continued-access commitments in the applicable account terms.

7. Data Privacy and Processing

Core Factors processes personal data in accordance with applicable privacy laws including GDPR and the California Privacy Rights Act (CPRA). By using the Site, you acknowledge and consent to the collection, use, transfer, and storage of your information in the United States. When administering assessments to others, you are solely responsible for obtaining lawful consent from data subjects. Subprocessors and third-party service providers engaged by Core Factors, including providers of licensed content served through our AI tools, are contractually bound to comply with data protection standards, and security measures are in place to safeguard all data.

8. Data Ownership and Retention

You retain ownership of any personal or business data you submit through the Site. You may request deletion of your personal data at any time. Core Factors will retain non-personally identifiable assessment data indefinitely for research, development, and analytics purposes. Personally identifiable data will be deleted or anonymized in accordance with our Privacy Policy and data retention practices.

9. Intellectual Property and Platform Integrity

All content, assessments, platform features, AI models, and reports are the intellectual property of Core Factors or its licensors. You may not copy, republish, distribute, reverse engineer, or create derivative works based on our content or tools, except as expressly licensed under the applicable account terms. You further agree not to use Core Factors’ platform or outputs to train, develop, or support a competing product or service. Any unauthorized derivative works are automatically and irrevocably assigned to Core Factors, and you waive any moral rights you may claim over such works.

10. Confidentiality

You agree to keep all confidential or proprietary information you access through the Site or in connection with Core Factors’ services private and secure. This includes product content, software, internal business processes, and data not intended for public disclosure. This obligation survives the termination of your account.

11. Beta Features and Experimental Services

From time to time, Core Factors may offer access to beta features or experimental tools. These features are provided “as is,” may change without notice, and may be withdrawn at any time. Your use of such features is at your own risk.

12. Compliance with Export and Sanctions Laws

You may not access or use the Site in any jurisdiction subject to U.S. or international sanctions. You represent that you are not listed on any prohibited parties list, and you agree not to export any services or data in violation of applicable laws.

13. User Conduct

You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to transmitting malware, harvesting user data, impersonating others, infringing on intellectual property, or attempting to gain unauthorized access to any systems or networks. You agree not to engage in bulk, scripted, or systematic querying of any Core Factors service, or export of retrieved content at scale. You also agree not to disrupt or interfere with the functionality of the Site or its services.

14. Third-Party Services

Core Factors may include links or integrations with third-party services for analytics, advertising, content, or functionality. Core Factors is not responsible for the privacy practices, content, or performance of any third-party provider.

15. User Submissions and Feedback

Any content, feedback, or suggestions submitted by you to Core Factors shall be considered non-confidential and non-proprietary. By submitting such material, you grant Core Factors a perpetual, irrevocable, royalty-free license to use, modify, and implement it without obligation to compensate you.

16. Limitation of Liability

Core Factors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services, even if we have been advised of the possibility of such damages. Our total liability under these Terms shall not exceed the total amount paid by you in the twelve (12) months preceding the event giving rise to the claim.

17. Disclaimers

The Site, including all tools, assessments, and content, is provided “as is” without warranties of any kind, express or implied. Core Factors disclaims any warranty of merchantability, fitness for a particular purpose, non-infringement, or that the Site will be uninterrupted, secure, or error-free. Evidentra is an AI assistant and does not provide medical, legal, or licensed psychological advice.

18. Indemnification

You agree to indemnify and hold harmless Core Factors, its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Site, violation of these Terms, or infringement of third-party rights.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in Riverside County, California.

20. General Terms

If any part of these Terms is deemed unenforceable, the remainder shall remain in full force. Notices shall be sent to the contact address provided below. These Terms, along with our Pro Account Terms of Service, Participant Terms of Use, Privacy Policy, Cookie Policy, Do Not Sell My Personal Information notice, and AI Use & Profiling Notice, constitute the full agreement between you and Core Factors. No waiver of any provision shall be deemed a further or continuing waiver. You may not assign your rights without written permission. These Terms may be updated from time to time, and continued use of the Site constitutes your acceptance of any modifications.

Contact:
Core Factors
27636 Ynez Road L-7 #346
Temecula, CA 92591
legal@corefactors.com
844-989-5323